LockerLedger Privacy Policy

This Privacy Policy explains how LockerLedger ("LockerLedger," "we," "us," or "our") collects, uses, stores, shares, and protects information when you access or use our websites, web application, demo workspaces, support pages, AI-assisted tools, and related products or services that link to this Privacy Policy (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

LockerLedger is built for storage auction buyers, resellers, and small teams that need to track units, inventory, photos, expenses, sales, tasks, calendar deadlines, and reports. Because those records may include business and personal information, we aim to collect only what is needed to operate, secure, improve, and support the Services.

We may collect information directly from you, automatically from your use of the Services, and from service providers that help us operate the Services.

• Account information, such as name, email address, password or login method, authentication status, invite codes, workspace membership, role, profile settings, and account preferences.
• Workspace and business records you choose to enter, including storage unit details, facility names, auction details, bids, closing times, pickup deadlines, inventory items, item descriptions, photos, condition notes, cost estimates, expenses, sales, fees, deposits, reports, tasks, notes, and calendar records.
• Uploaded content, including images, screenshots, receipts, and other files you add to the Services.
• Support and contact information, including messages, demo requests, feedback, bug reports, contact form submissions, and any other information you send to us.
• Technical and usage information, such as browser type, device type, IP address, log data, authentication sessions, pages visited, feature interactions, error logs, security events, and approximate usage timestamps.
• Payment and subscription information if paid plans are enabled in the future. Payment card details should be processed by a payment provider and not stored directly by LockerLedger unless expressly stated in a future update.

We use information for the purposes described in this Privacy Policy and as otherwise disclosed when information is collected.

• To provide, operate, maintain, and improve the Services.
• To create and manage accounts, workspaces, roles, invites, authentication sessions, and user settings.
• To save and display units, inventory, photos, expenses, sales, reports, tasks, notes, and related records.
• To power AI-assisted features, including scanner, item identification, description drafting, categorization, help assistant features, and related workflows.
• To respond to support requests, demo requests, feedback, legal requests, and administrative communications.
• To monitor performance, fix bugs, improve user experience, and understand which features are useful.
• To protect the Services, prevent abuse, investigate suspicious activity, enforce our Terms, and maintain security.
• To process subscriptions, billing, receipts, account notices, or payment-related communications if paid plans are added.
• To comply with legal obligations and protect the rights, safety, and property of LockerLedger, users, and others.

LockerLedger may include AI-assisted features that help identify items, draft titles and descriptions, organize inventory, summarize records, answer app-related questions, or assist with other workflows. When you use these features, images, text, prompts, metadata, and related context may be processed by LockerLedger and third-party AI service providers to provide the requested feature.

AI output may be incomplete, inaccurate, outdated, or inappropriate for your specific business decision. You are responsible for reviewing AI output before relying on it, publishing it, using it in listings, making pricing decisions, making auction decisions, or taking any other action.

• Only upload photos, receipts, records, and other content that you have the right to upload and process.
• Do not upload passwords, private keys, Social Security numbers, banking credentials, medical records, highly sensitive documents, or content that you do not want processed by software or service providers.
• LockerLedger does not intend to use customer photos or workspace records to train public AI models unless we clearly disclose that use and obtain any consent required by law.

Depending on where you live, privacy laws may require us to explain the legal bases or business purposes for processing information. We process information when necessary to provide the Services, perform a contract with you, comply with legal obligations, protect legitimate business interests, prevent abuse, improve the product, communicate with you, or when you have provided consent where consent is required.

We do not sell user data. We may share information only as described in this Privacy Policy, as needed to provide the Services, or with your direction or consent.

• Service providers: We may share information with vendors that provide hosting, database storage, file storage, authentication, security, analytics, email delivery, customer support, payment processing, AI processing, and other operational services.
• Workspace members: Information in a shared workspace may be visible to other users in that workspace based on their role and permissions.
• Legal and safety reasons: We may disclose information if required by law, subpoena, court order, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, security, users, or the Services.
• Business transfers: If LockerLedger is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

We may use cookies, local storage, session storage, pixels, logs, and similar technologies to keep users signed in, remember settings, protect accounts, analyze usage, troubleshoot issues, and improve the Services. You can control cookies through your browser settings, but disabling cookies may affect login, security, or core app features.

We keep information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, maintain backups, and support legitimate business purposes.

Demo or test workspaces may be reset, deleted, or restored to sample data. Production workspace retention and deletion rules may differ from demo workspace rules.

When you request deletion, we will make reasonable efforts to delete or de-identify applicable information, subject to legal, security, backup, billing, dispute, and legitimate business retention needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your login credentials, using strong passwords, securing your devices, controlling workspace invites, and limiting uploads of unnecessary sensitive information.

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent regarding certain personal information. You may also request help with account access or workspace data deletion.

To make a privacy request, contact us using the email address listed below. We may need to verify your identity and account relationship before processing a request. We may deny or limit requests where permitted by law, including for security, fraud prevention, legal compliance, backup, billing, or dispute reasons.

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Some browsers offer Do Not Track signals. There is no uniform standard for how online services should respond to those signals. At this time, LockerLedger does not respond to Do Not Track browser signals. We may update this section if a standard is adopted.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

For questions about this Privacy Policy or to submit a privacy request, contact LockerLedger at hello@lockerledgerapp.com.